Contact
Tovertafel voor ouderen met dementie

Service

Discover all the possibilities of the Tovertafel. We will be happy to help you remotely.

Installation & use

After placing your order, your Tovertafel will be delivered to the agreed location. Inside the box, you will find a detailed user guide to help you get started, as well as an instruction manual on how install the ceiling mount.

Be sure to watch our instruction videos, which walk you through the installation and use step by step, making setup simple for your technical department.

Need help? You can always contact our service team, we’ll be happy to help.

All about updates

  • My Tover

    At Tover, we know how busy and hectic work schedules of care staff can be. That's why we want to help you introduce your Tovertafel as effectively as possible.

    In My Tover, your personal online environment, you'll find modules, videos with instructions, tips and inspiring stories from the field. We show how our product works and can be used to improve the quality of life of residents and clients. In this way, you and your colleagues can continue to learn about what Tovertafel has to offer.

    Would you like more information? We'd be happy to discuss the possibilities of the Tovertafel in more detail with you in an online video call.

    My Tover: online learning environment

    My Tover: online learning environment

Instruction videos and user guides

Would you like to know how the Tovertafel works or how our care innovation can best be mounted? The Tovertafel comes with a detailed user guide. You can also watch our videos.

Instruction video - tover
Bekijk video

Tovertafel User Guide

Tovertafel Installation Guide

Do you have a service question?

Send us your details and we will contact you as soon as possible.

Solutions for common problems

Have you been having problems with the Tovertafel and are the solutions below not working? Or do you have questions about its use? Then please contact the service department.

The Tovertafel does not switch on or does not display an image

  1. Check whether the plug is plugged in properly and the wall socket is live.
  2. Check whether the power switch on the Tovertafel is turned on.
  3. Check whether the LED indicator is illuminated. If not, the unit does not have power.
  4. Check the batteries of the remote control.
  5. Check for an audible beep within moments of switching on the unit. If you do not hear a beep, please contact the service department.
  6. Check whether there is a light in the lens a few minutes after you’ve switched on the unit. Note: do not look directly into the lens.

The Tovertafel has no sound

Check whether the plug is plugged in properly and the wall socket is live.

The projected game partially falls outside the table surface

Check whether the playing surface is set correctly according to the step-by-step instructions in Chapter 6. Or watch the online instruction videos.

The projected game falls mostly outside the table surface

Check whether the Tovertafel unit has not changed position compared to when it was installed. Make sure the connector plug of the unit faces the centre of the table. If necessary, turn the Tovertafel unit around following the step-by-step instructions in Chapter 10.

The Tovertafel does not respond properly to hand and arm movements while playing

Is there anything obstructing the motion sensor? Check if the sensor is adjusted correctly according to the step-by-step instructions in Chapter 7, or watch the online instruction videos.

After a while, the Tovertafel switches off automatically

Note how long it takes before the unit switches of by itself. Contact our service department with this information.

The Tovertafel is not connected to the lnternet

Follow the step-by-step instructions in Chapter 8 or watch the online instruction videos.

 
Search Contact